Refund policy

Every Milestone Route piece is custom-made and personalized with your race details, so we handle returns a little differently than a typical store.

ORDER MISTAKES
Spotted a typo in your name, date, or race details right after ordering? Email us at youssefsaleh881@gmail.com as soon as possible. If production hasn't started yet, we'll correct it at no charge. Once an order has entered production, we're unable to change the personalization.

DAMAGES AND ISSUES
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or with an error on our part (wrong name, date, route, or size), contact us within 30 days of delivery at youssefsaleh881@gmail.com with photos of the issue, and we'll arrange a free reprint or a full refund.

NON-RETURNABLE ITEMS
Because each piece is made to order and personalized specifically for you, we're unable to accept returns or exchanges for buyer's remorse, ordering mistakes caught after production has started, or change of mind. Digital downloads are non-refundable once the file has been delivered, except where the file is defective or does not match your order.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Under EU consumer law, personalized and custom-made goods are generally exempt from the standard 14-day right of withdrawal. This does not affect your rights regarding items that arrive damaged, defective, or incorrect. (This is general information, not legal advice -- please consult a qualified professional if you have specific legal questions.)

REFUNDS
Once a refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

Questions about an order? Contact us any time at youssefsaleh881@gmail.com.